PLEASE READ AND UNDERSTAND THE FOLLOWING:I need to make sure everyone understands how to properly ship material to us. Lately we have been having more and more issues with folks sending boxes of material that frankly are unacceptable. Here is a list of NO NO's:
- Do not use sheets of paper to divide your materials!This is not sorting and separating. When that box arrives here do you know what we see when we open it? E-soup with crumbled sheets of paper mixed in.
Each grade of material needs to be in its own box, bag or bound using twine or something. Just layering boards and junk in a box and then covering each layer with paper does not work and do not do it.
I know there are some Youtube videos out there that show customers packing boxes that way...they are wrong. Do not do it!
This is an example of E-Soup. Do not do this:
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- Do not mix baggies and boards.If you are bagging CPUS, RAM or other small items (even hard drive boards etc) you MUST put the bags together in their own box. You can then place that smaller box of all of your baggies inside it in your main box.
If you fail to take head of this warning I can tell you what will happen. Your baggies will be absolutely shredded by the time they arrive. That box of motherboards that was dumped into the box not only destroyed the box to a point where there are holes all throughout but the baggies inside look like grated cheese. Oh, and all of the cpus and ram that were tossed in baggies mixed with those boards? They are now sprinkled into the bottom of your box, likely leaving a trail of gold from your house to our dock as all of the little items find there way out the holes. Remember...we only pay for what arrives so that can be costly.
Treat your shipments with more respect than just scrap. Use common sense and ask yourself if that 60 pounds of ewaste is going to make it there intact, unmixed and still sorted. Frankly, 60 lbs is too much scrap for a cardboard box in my opinion.
- E-SOUP is EVIL!I have been extremely forgiving in the past. As some of you know, I will issue a warning about e-soup before we reduce the rate. The last thing I want to do is cost a guy or gal money. But that respect goes both ways. You must remember a human is on the other end of that box and that human gets paid by the hour. If a box requires us to pay someone extra in order to clean a messy box, we will start charging for it.
Today, we spent 1 hour hour on a 50 pound box of absolute chaos. Not cool. Please take this to heart. If you don't care enough to take the time to sort and separate your material, we won't either. It is a two way street. Apparently the material was separated enough to get weights then just dumped in a box. Do not be that guy! It will NOT work out for you.
- RETURN NAME AND ADDRESS ON OUTSIDE OF EVERY BOX!It amazes me how many people ship $1000+ dollar boxes to me with no return name and address. This is basic stuff here. I cannot imagine shipping anything without properly identifying myself and my return address.
Each week a number of packages arrive with no return info. That is fine I guess...until the label gets damaged and our address is no longer readable. (it happens more than you think!!)
How will the carrier know what to do? No return address, destination address is obscured. Someone is out some scrap. Believe it or not, the postal inspector will eventually open your box and look for an invoice. Would you believe that most people who do not use a return address also do not include an invoice? Believe it.
It took a customer 3 months to recover his missing box of ram from the postal service. It was located in a sorting facility somewhere between there and here. He had a tracking number but the box was anonymous and the label destroyed with no invoice inside. Bummer.
- PACKING LIST WITH NAME, INVENTORY, CONTACT AND PAY PREFERENCE IN EVERY BOX!Again, self explanatory. It never ceases to amaze me how many people pack hundreds of dollars of stuff in a box and never bother to include contact information.
We receive 1000's of pounds of material EACH WEEK! Can you imagine if no one cared enough to put their name and contact in the order? Do not be that guy. As much as I want to give you personalized service, you still must follow common sense steps and let me know who you are. I know it seems logical that I would know it is your shipment...I mean how many other guys are sending out 15 pounds of 486 chips? You would be surprised...but do not make it a surprise for us.
- ALWAYS GET AND SAVE YOUR TRACKING INFOWhen you ship, always ship with tracking and keep your number! In fact, you should email it to us right away. We will likely not respond to that email, but it is a good idea to have it on record.
If you ship a box, and it shows as delivered but for some reason we fail to pay (don't worry I will go out of my way to correct the issue) as long as you have a pre-emailed invoice (as in you sent a list of the contents before you shipped) and if the tracking shows delivered, you are covered. Period.
- FOR YOUR OWN PROTECTIONAs much of a pain as this seems, this is for your own benefit. I want to be able to pay you the highest rate possible, as quickly and as accurately as possible. By following the above guidelines you will mitigate all potential issues.
I am a fair, reasonable guy and I know that it can be overwhelming to correctly grade, sort and ship as accurately as you can. In my almost 2 decades of doing this I have learned to tell the difference between someone who is simply new at the escrap game and made a few rookie mistakes versus someone who just didn't give a scrap and threw it all in a box and said "let them figure it out". We will and it will not be in their favor.
To finish off this post I will say that from now on we will be setting unsorted and messy boxes aside from our normal processing in order to give priority to those who took the time do do it right.
So in summary, if your box has any of the above issues, there is a good chance that your payout will be delayed until such a time when we have the time to clean the mess and depending on the severity, there will likely be sorting fees.
SUMMARY:Properly sort. Do not layer boards thinking that is sufficient. It is not.
Do not mix baggies and boards.
Do not overstuff your box.
Do not send anonymous packages.
Include return name and address on outside of box.
Include packing list and contact/payment info inside box, preferable an invoice generated on our website.